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This
Q and A was prepared in response to numerous requests.
Frequently Asked Questions
- Does NeonSign.com have a mailing address?
Our mailing address is:
NeonSign.com
208 Reinecke
Lincoln, CA 95648
- Is there a return policy?
We guarantee 100% safe delivery on all items. For any returns, we charge a 20% restocking fee.
- Do you have a privacy policy?
Yes, our privacy policy is available here. - What is your delivery time?
In most cases, domestic shipping is by UPS Ground, which is included in the price of each item. Each item requires a varying degree of shipping time, depending on the size, weight, and attributes of the product. Please contact us if you require more detailed shipping estimates.
- How long has NeonSign.com been offering neon beer signs on
the Internet?
NeonSign.com has been offering beer signs through the Internet since
the end of 1995.
- What is the NeonSign.com network?
The network consists of selected, independent, neon beer sign dealers
located across the USA. All have a enthusiasm for neon. The purpose
is to satisfy the varied demand for specific brands and models of neon
beer signs that people want to use for decorations in their homes. Some
dealers are full time breweriania businesses while others are part-time.
NeonSign.com is always looking for new dealers. To become a dealer you
must have your own sources for the signs. E-mail us directly if you
are interested at info@neonsign.com.
- Are these signs the real neon signs that I see in the stores
advertising beer, or other beverages?
Yes, the signs offered by NeonSign.com and its dealer network are the
exact commercial models seen in the stores.
- How many signs are in stock?
NeonSign.com's dealer network at any one time have hundreds of signs
in stock. However, not all of the brands and models of signs are available
at the same time.
- Does NeonSign.com have a showroom where I can view these
signs?
No. There is no showroom.
- Do you have more signs than are pictured at the web site?
Yes. There are many more signs available and in existence than shown
at the web site. Breweries come out with new models regularly, and there
are signs from smaller breweries available. We add pictures regularly.
- Are the signs used or new?
Most of the signs are used, but some are new. A dealer will specify
upon an inquiry.
- What do the prices at the web site mean?
The prices shown are for reference. Neon beer signs vary in market values
in different parts of the country. Generally, a neon sign's estimated
value is determined by the estimated cost to produce it and the availability.
The more neon a sign has, the costlier to manufacture. Some signs are
made in very small production runs, which makes them rarer. Other neon
signs are regional (such as specific sports teams) and were originally
available only in selected, local, areas. Certain signs catch the imagination
of neon enthusiasts and are very much in demand. Generally, an artistic,
neon sign with lots of colors is worth more than a single color 'word'
sign with no art. The prices shown either represent a sign's actual
selling price previously, OR an estimated price based on certain criteria.
If a sign seems more expensive than other, similar, signs with the same
amount of neon, chances are that sign is simply more popular, or in
shorter supply. When the estimated packing, shipping and sales costs
are added to a price of a sign, the total amount is listed at the web
site for the sign. Actual prices will be offered from the dealers in
responses to inquiries and may vary.
- Do you have a printed price list of all of the beer signs
you can send me?
No. Any printed price list would be out of date the next day because
of sign turnover, availability and amount of models of beer signs. The
inventory changes constantly for the dealer network.
- What forms of payment do dealers accept?
Personal checks and company checks (U.S. bank), money orders, credit
cards (most dealers), and wire transfers for international orders. Payments
are made directly to the dealers. All sales are final.
- What happens if the sign is broken in shipment to me?
Dealers have to pack to UPS specifications for insurance coverage on
the signs, or have to meet other standards depending on the method of
shipping. NeonSign.com is continuing with its dealers to develop the
'ultimate' packing method, but double boxing (or equivalent), or special
care, is always required. Even so, sometimes a sign is broken in transit.
The dealer will cheerfully refund any customer's money on a sign that
does not arrive in working condition.
- Do dealers ever ship signs outside of the USA?
Yes, one sign at a time (dealer discretion) can be costly because of
the added shipping costs. Even so, the dealer delivered price is often
less than the same imported, U.S. beer sign available there locally.
Multiple signs per order and shipping air-freight to the nearest international
airport available to the customer will reduce shipping costs. It is
easier on the signs, too.
- Is it all right to have neon signs in my home?
Yes. Generally, local laws cover commercial neon installations and neon
beer signs that are visible from the street. These signs can be used
as portable, indoor, lighting displays for decorative purposes.
- Where do you get the signs?
Dealers acquire signs from the brewery and sign industries, as well
as retail businesses, private collectors and individuals. The availability
of specific signs varies widely across the USA.
- Can I get a wholesale quantity for resale?
NeonSign.com and its dealer network do not offer wholesale quantities
for resale. However, a dealer will usually offer a discount if two or
more signs are ordered together.
- Is neon dangerous?
Neon tubing does NOT operate under high pressure as some people think.
The operation of a neon sign is similar to cool fluorescent lighting,
but operating at a higher voltage. It is only warm to the touch. If
a tube breaks, the sign will just not illuminate that section of bent
glass between electrodes. Newer electronic transformers have built-in
safety features and are much safer that the older, heavy iron-core units.
UL specifications require metal, wire, or special high-temperature plastic
frames, which is why almost all of the signs utilize them. Under normal
operation, neon is a safe and energy efficient form of lighting.
- How long do neon signs last?
Neon is designed to last years under continuous operation for commercial
purposes. In the home, neon lasts even longer. If a neon sign will work
when first turned on, chances are it will work almost indefinitely.
- Is a neon sign damaged if there are dark tube sections dimly
lit?
When a neon sign is first turned on, it takes fifteen to thirty minutes
for the sign to become fully bright. Also, neon is hand bent. This normally
causes small variations in the tube diameters which affect brightness.
If the problem persists, the sign may need to be "bombarded". That is,
a neon shop worker temporarily attaches a higher voltage source and
lights the neon sign for a few minutes to redistribute the interior
tube coating, or correct any internal mercury migration. That usually
solves the problem.
- How big are the signs?
The signs vary in size, but are generally about 28 inches wide by about
20 inches high. They are almost always designed to be shipped with UPS/FedEx
ground overall size limits in mind.
- Do you buy signs?
Yes, NeonSign.com and its dealers are always looking for signs that
our customers request. E-mail us directly at info@neonsign.com.
Do not use the on-line inquiry form for this purpose.
- Do you represent any beer companies?
NeonSign.com and the independent dealers on its network are not affiliated
with any brewery.
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